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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model

This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University of Central Florida (UCF) Libraries throughout the COVID-19 pandemic. Continuity of service…

Tags: 2021 CALA Southeast and Southwest Chapters Joint Online Conference, Conference Programs, Emerging Technologies, Public services, Reference model, Reference Services, Tele-reference, Tele-Reference Service Model, UCF, UCF Libraries, University libraries, University of Central Florida Libraries

Position: 447 (128 views)

Getting to know SCUA

David Benjamin joined the UCF Libraries as Head of Special Collections & University Archives in September 2015. David comes from the University of Arizona where he was the Assistant Director of the Volkerding Study Center at the Center for Creative…

Tags: African Americana, Book Arts & Typography, CALA, CALA chapters, CALA Southeast Chapter 2016 Fall Program (Orlando), Caribbean West Indies, Chinese American Librarians Association, Floridiana, Special Collections & University Archives, Travel & Tourism, UCF Libraries, University Archives

Position: 145 (201 views)

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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model

Getting to know SCUA

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Keynote Speech at CALA MW 2012 Annual Conference: “21st Century Library and Information Science Education: Trends, Challenges, and Opportunities"