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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model

This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University of Central Florida (UCF) Libraries throughout the COVID-19 pandemic. Continuity of service…

Tags: 2021 CALA Southeast and Southwest Chapters Joint Online Conference, Conference Programs, Emerging Technologies, Public services, Reference model, Reference Services, Tele-reference, Tele-Reference Service Model, UCF, UCF Libraries, University libraries, University of Central Florida Libraries

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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model

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