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Scoping the Chinese American Librarians Association Services with a National Survey
To make the Chinese American Librarians Association (CALA) a stronger organization and to serve its members more efficiently and effectively, CALA’s Assessment and Evaluation Committee designed an online survey and distributed it to all members…
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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model
This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University…