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Tips and Challenges of Virtual Multicultural and Multilingual Programs
Queens is one of the most linguistically and ethnically diverse county in the nation. 48% of its residents were born outside of the US, and more than 100 languages are spoken at home in Queens. Queens Public Library at Flushing has the collection of…
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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model
This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University…