Library Services and Psychological Well-being in GenAI Context: Perceptions from Patrons

Library Services and Psychological Well-being in GenAI Context: Perceptions from Patrons

This is the poster for CALA AP Chapter’s July Webinar in 2025.

Feng, Yali; Bahureksa, Lindsay

Chinese American Librarians Association

2025-07-22

https://creativecommons.org/licenses/by/4.0/

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eng

Posters

生成式人工智能背景下的图书馆服务与心理福祉：用户感知研究

In the US, there is a long-standing trust and collaborative relationship between patron and library. However, research shows that the librarians often do not align their perceptions about service values well with the patron's experience and perception. The recent expansion of GenAI has added a new piece of consideration. This webinar explores how patrons perceive the library and library service from a psychological dimension, particularly in relation to GenAI tools. Our project shows that research consultations with librarians can foster confidence, provide emotional support and sense of clarity. Moving beyond meeting the needs of information services, the patrons appreciate the connections offered by the library services–they view librarians both as a resource connector, and as a supporter from the academic community. In particular, we will share the observations from the patron that might inform future library service design and professional development.

2025-07-22

Feng, Y., & Bahureksa, L. (2025). Assessing the Impact of Research Consultation on Patron’s Psychological Well-Being in GenAI Context. Democratizing Knowledge + Access + Opportunities: The Proceedings of the ACRL 2025 Conference, 608-621.
https://www.ala.org/sites/default/files/2025-03/AssessingImpact.pdf