Why do Libraries Need to Offer Tech Help: An Ethnographic Study Based on the Urbana Free Library

Title

Why do Libraries Need to Offer Tech Help: An Ethnographic Study Based on the Urbana Free Library

Description

The Urbana Free Library provides patrons with tech help through its Computer Lab program. The program helps patrons solve various problems they encounter when using any digital device. This poster presents an ongoing ethnographic study that examines this program. The presenter joined the volunteer team and offered tech help to patrons on a weekly basis. Results show that multiple factors affected patrons' access to information and communitcation technologies and libraries helped bridge the digital divide by providing physical access and human assistance.

Creator

Zheng, Guangchun; Williams, Kate

Publisher

Chinese American Librarians Association

Date

2023-06-15

Rights

"This resource may be protected by copyright. You may make use of this resource, with proper attribution, for educational and other non-commercial uses only. Permission to reproduce the resource beyond the bounds of Fair Use or other exemptions to copyright law must be obtained from the copyright holder.”

Format

application/pdf

Language

eng

Type

Poster; Text

Extent

40 x 30 in

Position: 587 (190 views)

Files

Chicago_poster_new.pdf

Citation

Guangchun Zheng, “Why do Libraries Need to Offer Tech Help: An Ethnographic Study Based on the Urbana Free Library,” CALASYS - CALA Academic Resources & Repository System, accessed February 12, 2025, https://ir.cala-web.org/items/show/1164.