From The Reference Desk To The Inbox: How We Streamlined The Workflow For Special Image Requests

Title

From The Reference Desk To The Inbox: How We Streamlined The Workflow For Special Image Requests

Subject

Digital libraries;Libraries--Automation;Universities and colleges;Academic libraries--Automation;Reading

Creator

Jackson, Athena
Ma, Hong
Capell, Laura

Source

http://www.infotoday.com/ (Information Today Website)

Publisher

Information Today, Inc.

Date

2014-03

Rights

This resource may be copyright-protected. You may make use of this resource, with proper attribution, for educational and other non-commercial uses only. Please contact the author for permission to reproduce

Relation

Computers in Libraries, 34(2): 12-16

Language

eng

Type

Text

Abstract

The University of Miami libraries has three distinct divisions that house special collections materials: Special Collections, University Archives, and the Cuban Heritage Collection. Like most special collections, each of these units provides reading room services that include: on-site-only access and use of analog materials that are found in closed stacks; do not allow physical browsing; and have special handling requirements for their users. Much has been published on workflows and best practices for digital collections, and the author's colleagues have measured their policies to model these guidelines so that they are in tandem with the preferred trends taking place throughout the country. Therefore, this article will explore the evolving roles of librarians across the library when serving individual e-reference transactions and how this affects more programmatic digital collections creation. Although facilitating on-site research remains a key focus, the more special collections have promoted their materials online, the more people want to review, use, or publish them by requesting digital scans to do so.

Extent

5 pages

Collection

Citation

Jackson, Athena, Ma, Hong, and Capell, Laura, “From The Reference Desk To The Inbox: How We Streamlined The Workflow For Special Image Requests,” CALASYS - CALA Academic Resources & Repository System, accessed June 19, 2019, http://ir.cala-web.org/items/show/157.