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Trends, Challenges and Opportunities at University of Manitoba Libraries during the COVID Pandemic
The COVID-19 pandemic brought rapid and radical changes to higher education, and academic libraries adapted and devised solutions. This article will review the initiatives that the University of Manitoba Libraries (UML) implemented prior to the…
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Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model
This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University…