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An In-house Help Desk Ticketing System: Features and Benefits
This poster showcased an in-house help desk ticketing system developed at the Central Washington University Libraries. The functionality includes a friendly interface, a dropdown list of problem categories, email notification, ticket monitoring and…
Position: 462 (402 views)
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Collected Works of Hwa-Wei Lee.
This book was publichsed in 2011 to honor Dr. Lee's 80th birthday and in recognition of the impact of his scholarship. The first volume includes…