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Asking for help with library research can be difficult for students for many reasons. In this presentation, I will discuss some of the research on the topic of help-seeking. Many students still use a traditional approach by talking to a librarian at…

This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University of Central Florida (UCF) Libraries throughout the COVID-19 pandemic. Continuity of service…

With the rapid development of modern sciences and technologies, all kinds of data and information from heterogeneous resources can be dynamically accessed, converted and disseminated in the digital world. To meet the challenges of today's information…