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Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 e-Agent Framework

This chapter proposes a conceptual model, the 121 e-Agent Framework, for Customer Relationship Management (CRM) in academic libraries. Linked data and Semantic Web are the core components of this model. The implementation of the Framework will enable…

Tags: 121 e-Agent Framework, Academic Libraries, Customer relations, Customer Relationship Management, Linked Data, Management, Public relations, Semantic Web

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Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 e-Agent Framework

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Libraries in Transition: From Integrated Library Systems to Library Services Platforms Rider University Library Faculty Development Day