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Assess and Improve: A Case Study at Georgia Southern University Library
Method, Analysis, and Finding (Research): Case study method using surveys. (2) Description of Work in Progress, or Best Practice, or Innovative Services, or Community Development: Over the years, Georgia Southern University’s Henderson Library has…
Position: 148 (314 views)
Measuring an Academic Library’s Performance and Service: A Case Study in Georgia Southern University Library
This paper shares the Georgia Southern University Library’s experience of LibQUAL in user-centered and service-oriented academic learning environment. On the basis of reviewing the library literature on LibQUAL, this study presents the process of…
Position: 894 (38 views)
More Than a Number: Measuring Value and ROI in a Library Microgrant Program
The objective of this study was to identify whether the internal microgrant program at the University of Houston Libraries provided a suitable return on investment. This study identified three criteria for assessing return on investment from library…
Position: 946 (23 views)
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A Taste for Love
High school senior Liza Yang and her mom can agree on one thing: baking. That is, until Liza realizes that the annual junior baking competition…