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Delivering reference services on the Web: An investigation into the current practice by academic libraries

This article describes a study on web-based reference services in academic libraries. A random sample of 362 institutions was taken from Peterson's Four-Year Colleges 2013. The authors scanned each library's website for reference-related activities,…

Tags: Academic Libraries, Chat, Digital reference, Library technologies, Remote reference, Virtual reference

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Delivering reference services on the Web: An investigation into the current practice by academic libraries

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