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An In-house Help Desk Ticketing System: Features and Benefits
This poster showcased an in-house help desk ticketing system developed at the Central Washington University Libraries. The functionality includes a friendly interface, a dropdown list of problem categories, email notification, ticket monitoring and…
Position: 438 (285 views)
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Amy Wu and the Perfect Bao
Amy is learning all about being Chinese American. Throughout this series, she learns how “imperfect” is actually perfect when it comes to folding…