An In-house Help Desk Ticketing System: Features and Benefits

Title

An In-house Help Desk Ticketing System: Features and Benefits

Description

This poster showcased an in-house help desk ticketing system developed at the Central Washington University Libraries. The functionality includes a friendly interface, a dropdown list of problem categories, email notification, ticket monitoring and reassignment, equipment management, and report generation. The technology unit can use the data to better support library services.

Creator

Fu, Ping

Publisher

Chinese American Librarians Association

Date

2022-06

Format

application/pdf

Language

eng

Type

Poster; Text

Bibliographic Citation

Fu, P. (2022). An In-house Help Desk Ticketing System: Features and Benefits {Poster Presentation]. CALA Poster Presentation at ALA Annual Conference & Exhibition 2022, June 23-28, Washington DC, USA

Position: 464 (182 views)

Files

ping fu cala 2022 poster 4-9.pdf

Citation

Ping Fu, “An In-house Help Desk Ticketing System: Features and Benefits,” CALASYS - CALA Academic Resources & Repository System, accessed April 13, 2024, https://ir.cala-web.org/items/show/793.