Study on User Satisfaction in University Libraries Based on SEM -- Take Changzhou University as an Example

Title

Study on User Satisfaction in University Libraries Based on SEM -- Take Changzhou University as an Example

Description

Library is the significant information center of universities, and it is very useful to teachers, researchers and students. With the development of internet and information technology, the traditional services of the university libraries will be challenged. In order to make more teachers and students use the information and services of the library, how to provide what the users really want, how to create the comfortable environment, and how to improve the user satisfaction are the most important issues in university libraries now. This paper takes Changzhou University Library as an example, finds the factors which influence the users satisfaction of university library, constructs the structure equation model about user satisfaction, analyzes the reliability of the data which are collected from the questionnaire survey with SPSS 13.0, discusses the rationality and gets the solution of that model by AMOS 17.0. Finally, it calculates the user satisfaction degree of the library in Changzhou University. Based on the conclusion, the paper studies the existing problems and gives some active advises, which will be useful for the construction and development of other university libraries. However, there are still some problems waiting to be solved, such as how the university libraries make better use of social resources, provide social services and expand social influence, which are also conducive to the development of university libraries and make the users more satisfied with the libraries.

Creator

Yan, Mi

Publisher

Chinese American Librarians Association

Date

2018-06-24

Rights

Creative Commons Attribution 4.0

Format

application/pdf

Language

eng

Type

Presentation files; Text

Bibliographic Citation

Yan, Mi (2018). Study on user satisfaction in university libraries based on SEM -- take Changzhou University as an example. The Chinese American Librarian Association (CALA) Annual Conference 2018. New Orleans, LA, June 24, 2018.

Citation

Yan, Mi, “Study on User Satisfaction in University Libraries Based on SEM -- Take Changzhou University as an Example,” CALASYS - CALA Academic Resources & Repository System, accessed October 18, 2018, http://ir.cala-web.org/items/show/473.