Help-seeking in the academic library in the digital age: a review of the research and a conversation

Title

Help-seeking in the academic library in the digital age: a review of the research and a conversation

Subject

Academic libraries -- Reference services--21st century; Library reference services; Reference services (Libraries)

Description

Asking for help with library research can be difficult for students for many reasons. In this presentation, I will discuss some of the research on the topic of help-seeking. Many students still use a traditional approach by talking to a librarian at a reference or service desk. But, more often there are other opportunities for seeking help online, such as email, chat services, courseware and other digital tools, which presents its own set of advantages and challenges. Understanding the psychological and social reasons our patrons do or do not ask for help will assist us in training library staff, in designing our physical spaces, electronic resources, and other factors that encourage openness. There will be an opportunity to discuss strategies to encourage and facilitate help-seeking, and to understand the value of asking for help.

Creator

Burns, Thomas

Publisher

Chinese American Librarians Association

Date

2016-05-13

Rights

https://creativecommons.org/licenses/by-sa/4.0/

Format

pdf

Language

eng

Type

text

Is Part Of

2016 CALA Midwest Chapter Annual Conference "Innovate! Advocate! Integrate! – Reinvigorating Your Library in a Digital Age"

Citation

Burns, Thomas, “Help-seeking in the academic library in the digital age: a review of the research and a conversation,” CALASYS - CALA Academic Resources & Repository System, accessed May 22, 2019, http://ir.cala-web.org/items/show/194.