Browse Items (1 total)

  • Tags: Public relations

Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 e-Agent Framework

This chapter proposes a conceptual model, the 121 e-Agent Framework, for Customer Relationship Management (CRM) in academic libraries. Linked data and Semantic Web are the core components of this model. The implementation of the Framework will enable…

Tags: , , , , , , ,

Position: 106 (515 views)