Browse Items (5 total)

  • Subject is exactly "Reference services (Libraries)"

Keeping Safe While Staying Open: Serving First Responder Users During COVID Pandemic

2021CALA-MW.pdf
Through innovation and adaptation, the Illinois Fire Service Institute (IFSI) Library has enhanced its capabilities to serve users, expanded its collection of digital resources across various types, and extended its reach to more individuals and…

Position: 701 (69 views)

Improvisation in Improbable Times: Pivoting to a Tele-Reference Service Model

CALA-SE-SW-2021.pdf
This presentation is going to introduce an innovative reference service model – Tele-Reference, which was developed and implemented by the University of Central Florida (UCF) Libraries throughout the COVID-19 pandemic. Continuity of service…

Position: 310 (231 views)

The Evolution of library reference services: From general to special, 1876 – 1920s

This study examines the origins and evolution of general and specialized reference services in American libraries between 1876 and the early 1920s. Through a historical chronological analysis of published journal literature, the author identifies the…

Position: 359 (217 views)

Help-seeking in the academic library in the digital age: a review of the research and a conversation

2016 CALA MW_Burns_HelpSeeking In the Library.pdf
Asking for help with library research can be difficult for students for many reasons. In this presentation, I will discuss some of the research on the topic of help-seeking. Many students still use a traditional approach by talking to a librarian at…

Position: 117 (284 views)